Refund Policy

This policy explains how refunds work for the one-time Rs. 600 listing fee on FastRent.lk. By posting a paid listing you agree to these terms.

1. The listing fee

Posting an ad costs a one-time Rs. 600 fee, which covers manual verification and keeping your ad live for 5 days. We charge no commission on rentals.

2. When the fee is NOT refundable

• Once your ad has been approved and published, the fee is non-refundable — the service (verification + live placement) has been delivered.
• If your ad is removed for breaking our Terms or Community Guidelines (e.g. fake listing, hidden price, fraud), no refund is given.
• If you change your mind, mark the listing as rented, or delete it before it expires, the fee is not refunded.
• Expiry after 5 days is normal and not grounds for a refund.

3. When you MAY be eligible for a refund or credit

• Duplicate payment — you were charged twice for the same listing.
• Ad not published due to our error — you paid, met all the rules, but we failed to publish your ad and can't resolve it.
• Payment made but ad rejected for a fixable reason — in many cases we'll let you correct and re-publish at no extra cost instead of refunding.

Approved refunds are returned to your original bank account, typically within 7–14 working days.

4. How to request a refund

Contact us within 7 days of payment via our contact page or WhatsApp 0754957499, with your name, the payment reference/slip, and the reason. We'll review and respond promptly.

5. Chargebacks

Please contact us first — we want to resolve issues fairly. Raising a bank dispute without contacting us may result in your account being suspended.

6. Changes

We may update this policy from time to time. The "last updated" date above reflects the current version.